Terms and Conditions

Please read the following carefully. Your use of the Maddoggdesigns.com site can be found under website terms and conditions.

Terms and conditions apply to purchase of products / services from us means that you agree to terms and conditions.

Shopping with MaddoggDesigns.com

  • You can order products Online via this website or Maddoggdesigns.store (Etsy)
  • When you place an order for a product you are offering to purchase it for the price stated, subject to Terms.
  •  When you order online an email is sent automatically to confirm your order, so that you have your order details.  There maybe some occasions where there is insufficient stock availability to complete your order. Should this be the case you will be notified by email.
  • Maddoggdesigns.com may cancel any sale or discontinue the availability of products at any time at its sole discretion.
  • All new orders are deemed separate and are treated individually.

Payment & Price

  • We always try to make sure that the prices on MaddoggDesigns.com are accurate but errors may occur.
  • If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
  • You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
  • Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.
  • Payment must be made before items are delivered.  
  • Payments can be made by credit or debit card, paypal or Klarna (which will allow buy now pay 30 days or split payments)


  • We try to keep MaddoggDesigns.com as up to date as possible.  However, this does not guarantee that any particular products will always be available.  
  • If we are unable to supply a products to you, we will refund you to the account used when placing the order.
  • Any offers are while stocks last, once stocks run out then any orders that cannot be completed will be cancelled and refunded.

Delivery, Shipping & Tax/Customs

  • MaddoggDesigns.com ships to worldwide with few exclusions
  • You will be notified automatically at checkout before payment of shipping costs.
  • Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.
  • MaddoggDesigns.com Aim to ship orders with 24-48 hours with exception of custom orders which may take up to 4 weeks to make for details on delivery times for custom orders contact us on info@maddoggdesigns.com
  • Uk parcels should arrive within 2-5 working days please contact us should this not be the case. sales@maddoggdesigns.com
  • Payment must be made before items are delivered.  
  • Orders are dispatched by Royalmail within UK (Signed for or special delivery) or courier where parcels exceed 2kg.
  •  International orders are sent Via airmail international Tracked or by courier, please specify an address where a signature can be given for the parcel.
  • If the products are not delivered within the estimated delivery time which we quote, please contact us by email (sales@maddoggdesigns.com) and we will try and ensure that you receive your order as quickly as possible. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered.
  • Please order with enough lead-time to avoid any disappointment due to delivery time or loss as we cannot be responsible for this. 


  • We want all our customers to be happy with their purchase, should you not be happy and wish to return your item please contact us on customerservices@maddoggdesigns.com
  • Refund request must be emailed within 14 days of receipt of goods.
  • Items returned within 30 days from receipt.
  • Full refund processed on account that the item was purchased, once item has been received in original condition.
  • These terms do not affect your statutory rights.
  • If an item has arrived damaged, take photos of external packaging and internal item and send to customerservces@madoggdesigns. We will then replace or refund the item.
  • You will only have to pay the return postage.